Frequently Asked Questions

We recommend booking your session 3 to 4 weeks in advance to guarantee our availability. We can accommodate last-minute requests, but we cannot ensure availability.

To capture high-quality group photos, adequate time is required. For this reason, we recommend the following session options based on the number of participants:

* If your group exceeds 10 people, let us know about your special celebration, and we will create a customized plan for you.

Only with your permission! Your privacy is very important to us, and we will only share your photos if you authorize us. All the photos featured on our website and Instagram have been approved in writing by our clients.

Yes! However, you must notify us at least 7 days in advance so we can inform our photographer and adjust our schedule accordingly.
Last-minute changes may be harder to accommodate, but we will always do our best to make adjustments for you.

Of course! If you’d like to continue your experience beyond the originally booked time and our photographer is available, you can extend your session for as long as you’d like. Our photographer will guide you through the options.

• Every additional 30 minutes costs €90 for standard experiences.
• For surprise proposals, each additional 30 minutes costs €120.

Yes! If you need to cancel your experience for any reason, we offer a full refund if you cancel at least 30 days before your scheduled session.

If you cancel 15 days before your scheduled session, we will refund 50% of the total cost, retaining the remaining 50% for processing and administrative expenses.

Cancellations made within 15 days of your scheduled session are non-refundable.

For full details, please refer to our Cancellation Terms of Service.

If you think you’ll be late, please let us know as soon as possible. Keep in mind that our photographer may have another session after yours and may not be able to extend your time. Be sure to check with them about their availability.

To ensure a smooth experience, we recommend arriving a few minutes early. You can grab a drink or take a walk while waiting—it’ll help you feel more relaxed and ready for your session.

If you arrive late, your session time will not be extended, and our photographer will do their best to maximize the remaining time.

If you’d like the photographer to wait for you (subject to availability), there is a charge of €90 per additional 30 minutes.

Reminder: You can always extend your experience if you notify our photographer in advance and they are available.

• €90 per extra 30 minutes for standard sessions.
• €120 per extra 30 minutes for surprise proposals.

If it’s just a light drizzle, your session will continue as planned. Our photographers know how to make the most of all weather conditions to capture great moments.

If the rain is too heavy, we’ll try to reschedule your session based on your availability. If rescheduling isn’t possible, we offer a full refund minus an administrative fee:

• €60 for standard experiences
• €90 for surprise proposals

We guarantee delivery within 5 business days, but our average turnaround time is 48 hours.

You’ll receive an email with a private online gallery link, where you can download your high-resolution photos in JPG format.

Note: We do not provide RAW files under any circumstances.

Each package includes the best photos from your session in Granada, carefully selected by our photographers. We remove any unusable shots (e.g., closed eyes, awkward expressions, poor lighting, etc.).

If you have a specific favorite moment during your session, let our photographer know so we can include it in your final selection.

If you’d prefer to personally choose your photos, you can request this option when booking.

Yes! We always take more photos than the ones indicated in our packages.

You can pay for the extra photos at a price of €10 each (minimum 10 photos).

Or, you can buy all the extra photos for a special price of €190.

You have the right to use your photos for personal (non-commercial) use—you can print and share them as many times as you’d like.

We’d love to feature your photos on our Instagram and website, but if you prefer to keep them private, just let us know, and we will never share them publicly.

Our photographer retains copyright ownership of the images.

Live Granada!