Frequently Asked Questions

How long in advance should I book my experience?

We recommend that you book your session 3 or 4 weeks in advance to guarantee our availability. We can handle requests at the last minute, but we cannot ensure our availability.

How many people can enjoy each plan?

To be able to take pictures of quality groups, a minimum of time is needed depending on the number of people in the group. Each of our plans is studied to guarantee the best experience with a limited number of people according to the session time.
  • 30 minutes >
    Mini Photo Shoot
    > max 4
  • 60 minutes >
    Little Travalers
    > max 6
  • 90 minutes >
    Daring Travalers
    > max 8
  • 120 minutes >
    Adventures Travalers
    > max 10

* If your group exceeds 10 people, tell us what your special celebration is and we will propose a customized plan.

** Keep in mind that if the day of the session your group is greater than the maximum allowed for each plan, the extra person will have an additional charge of 60€ for each person. The time of your experience will be the initial of the contracted plan, as well as the number of photos to be delivered.

Will you use my photos online?

Only if you authorize us. Your privacy is very important to us, and we will only share your photos if you authorize us. All the photos that appear on our website and Instagram are authorized in writing by our customers.

Can I modify the experience I booked?

Yes. Although you must notify us at least 7 days in advance to notify our photographer and reorder our timing.

If you wait at the last minute, it will be more difficult to change the initial planning of your reserved experience. Although we will always try to accommodate ourselves as best as possible for you.

Can I extend my experience during it?

Of course! If you want to continue enjoying your experience beyond the initial time hired and our photographer is available, you can extend your experience as long as you want. Our photographer will advise you. Every additional 30 minutes has a price of 90€ for the experiences. For surprise proposals, each additional 30 minutes has a price of 120€.

Can I cancel my experience?

Yes. If you need to cancel your experience for any reason, we will full refund (minus 60€ in processing and handling fee) of your reservation as long as you do it 30 days before the scheduled date of your shooting.

If you notify us of the cancellation 15 days before the date of your shoot, we will refund 50% of the total cost, we will retain the remaining 50% for processing and management expenses.

Within 15 days of the scheduled day of your shooting, there is no refund for canceled experiences. Please, visit our Cancellation Terms of Service for complete details about our cancellation policy.

What if I’m late for my shooting?

If you think you’re going to be late, let us know as soon as possible. You should keep in mind that our photographer may have another session after yours and then he will not be able to extend your session. Ask our photographer their availability.

However, we suggest you arrive several minutes before your shooting. You can have a drink while the agreed time arrives, or take a walk around. That way you will be calm in your session and you will not be nervous about being late.

If you are late for your session, you will waste your delay time. In the remaining time our photographer will try to condense the work to be able to offer you the best photos.

If you want our photographer, whenever available, wait for your arrival, the rate is 90€ every half hour.

Remember that you can extend your experience if you notify our photographer in advance and it is available. Every additional 30 minutes has a price of 90€ for the experiences. For surprise proposals, each additional 30 minutes has a price of 120€.

What if it rains?

If it is a drizzle, there will be no problem to enjoy your photo experience. Our photographers know how to take advantage of all weather conditions so you can enjoy your photos.

If it rains too much, we will look for a new date according to your possibilities. If it is not possible to reschedule your session, we offer you a full refund minus 60€ (experiences) or 120€ (proposals) for administration fees.

When and how will I see my photos?

We give ourselves a maximum time of 5 business days. However, our average delivery is 72 hours.

We will email you a link to access your private online gallery, where you can download your photos. They have high resolution, JPG format and the highest quality.

We do not provide files in RAW format under any circumstances.

Can I choose the photos you give me?

Our plans include the best photos of your experience in Granada. Our photographers screen the bad photos (eyes closed, strange faces or bad lighting, among others).

If you liked a photo especially during the session, let our photographer know so that it is among the photos we give you.

Can I get more photos of my session?

You can. Ask us for the total number of photos obtained in your session. We will show you the entire session so you can choose the ones you want.

Due to the work involved in preparing all the photos of your session, the charge to prepare the gallery for your entire session is 180€.

You can use this amount to pay for the photos you want from the gallery, at a cost of 10€ for each photograph (18 extra photos). Even if you choose less than 18 extra photographs, we do not refund the proportional part of the price for preparing your complete photo gallery.

Who owns the photos?

You have the right to use your photos for personal (non-commercial) use. You can print and share them as many times as you want.

We would like to be able to use them on our Instagram profile and on our website. But if you do not want and your photos are private, let us know and we will never show them publicly.

Our photographer retains the copyright.

Live Granada!